Property Maintenance Helpdesk Supervisor

This is an exciting opportunity to step into a supervisory role within Nacro’s Property Maintenance Helpdesk. 

You’ll support the Helpdesk Manager in delivering a responsive, efficient repairs service across a national property portfolio.

A key focus of this role is overseeing Nacro’s response to damp, mould, and property hazards, ensuring full compliance with Awaab’s Law and maintaining high living standards for residents.

Job Type: Full Time, Permanent

Salary: £31,982 Per Annum 

Working Hours: 37.5 hours per week

About Us

Some organisations talk about making a difference. At Nacro, we do it every day.

This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. 

To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.

 We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio

Key Responsibilities

• Team Supervision: Support and guide the Maintenance Helpdesk team to ensure smooth and effective service delivery.
• Damp & Mould Oversight: Lead on managing cases related to damp, mould, and hazards, ensuring timely and compliant resolutions.
• Performance Monitoring: Track KPIs, produce reports, and ensure service targets are consistently met.
• Repairs Coordination: Oversee repair requests from logging through to completion, ensuring quality and timely outcomes.
• Stakeholder Collaboration: Work closely with surveyors, housing teams, contractors, and landlords to deliver effective solutions.
• Contractor Management: Monitor performance, support reviews, and ensure value for money across services.
• Deputising: Step in for the Helpdesk Manager when required.

Who Will Thrive in This Role

• Strong communicators who can confidently engage with a wide range of stakeholders
• Detail-oriented professionals who can manage complex systems and data
• problem-solvers who can prioritise and work under pressure
• Collaborative team players with leadership potential or experience

Essential Skills & Experience

• At least 2 years’ experience in property maintenance, ideally within social or rented housing
• Strong understanding of housing and maintenance environments
• Experience working with administrative or helpdesk systems
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Confidence in producing and analysing performance data and reports
• Good ICT skills, particularly in Microsoft Excel, Word, and Outlook

For the Nacro Candidate pack please click here

For further information about the role please click here.