Support Coach (Bank)

We're hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and  those who may have a history of offending, these projects are commissioned by the Medway Council Housing Related Support team.  

As a Support Coach, you will identify individual resident needs and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals, during which we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need we encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

Keep support plans updated on our online portals as appropriate
Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds
Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
Holding a caseload, conducting key work sessions which are personable to their needs
Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights
Keep support plans up to date on a regular basis
Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
Carry out general housing management support 
About You

We're looking for a driven and compassionate individual who understands the needs of our residents provide high quality care and support whilst working in a social care setting. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
Ability to show empathy and compassion to our residents, and different challenges they face
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency