Team Leader

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

 Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.   

 We have an exciting opportunity for a Prison Team Leader for our Programmes, Volunteer and Service user involvement Team to join our well established service at HMP Liverpool. 

As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service. You will Lead on programmes and volunteer/peer mentor involvement. 

About the Role:

We are looking for an inspirational and motivated Team Leader to join our well established team within HMPPS Liverpool. This is an exciting opportunity to lead a dedicated team while driving the development and delivery of programmes, volunteering, peer mentoring and service user involvement initiatives that make a real difference to people's lives.

Working collaboratively with fellow Team Leaders, Service Managers and prison colleagues, you will play a pivotal role in creating a supportive, inclusive and recovery-focused environment. You will lead on developing a strong local volunteering strategy, ensuring volunteers, peer mentors and service users are at the heart of service delivery and improvement.

Volunteers are an integral part of our services, bringing valuable skills, experience and perspectives that enhance the support we provide. You will recruit, train, support and develop a diverse volunteer workforce, ensuring placements are meaningful and beneficial for both volunteers and the people using our services.

You will also champion service user involvement and co-production, ensuring the voices of those accessing our services are heard, valued and reflected in the design and delivery of the support we provide.

Key Responsibilities

• Work collaboratively with other Team Leaders across the site to ensure consistent, effective service delivery.
• Provide operational line management to a team of staff, including supervision, reflective practice, appraisals, performance management and attendance management.
• Ensure staff adhere to organisational policies, procedures and external regulatory requirements.
• Empower staff to promote hope, recovery, choice, independence and opportunities for service users to achieve their full potential.
• Support safeguarding arrangements by working closely with the Designated Safeguarding Lead and ensuring staff are confident and competent in identifying and reducing risk.
• Improve service user outcomes through observation of practice, coaching and the provision of timely, values-based feedback.
• Lead on the recruitment, selection, induction and development of staff.
• Develop, coordinate and oversee programme delivery within the service.
• Lead on volunteer recruitment, training, supervision and retention, creating a vibrant and sustainable volunteering offer.
• Support the development of peer mentor initiatives and ensure peer mentors are effectively trained, supported and recognised.
• Champion service user involvement, ensuring services are co-produced and shaped by the experiences and insights of those who use them.
• Work closely with the National Volunteering Team and local management teams to embed best practice and continuous improvement.

About You

We are looking for a passionate leader who is committed to improving outcomes for individuals in custody and believes in the power of volunteering, peer support and co-production.

You will have:

• A degree-level qualification or equivalent relevant experience.
• Knowledge and experience of developing and leading health and social care services that demonstrate high performance and quality standards.
• Significant experience of leading and managing teams.
• Experience of volunteer coordination, programme delivery, peer mentoring or service user involvement initiatives.
• Knowledge of current legislation relating to adults, safeguarding and best practice.
• The ability to inspire, motivate and develop individuals and teams.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.

What We Will Give You:

• 25 days annual leave, plus Bank Holidays, increasing each year for the first five years.
• A paid Wellness Hour each week.
• Access to our Wellness Hub and Employee Assistance Programme.
• Contributory pension scheme.
• Eligible to participate in the organisation's Refer-a-Friend scheme
• A wide range of employee benefits, including discounts on shopping, cinema tickets, holidays and more.
• A supportive, friendly and inclusive team environment.
• Comprehensive training and excellent career development and progression opportunities.

Important Information

Please ensure that when completing your application form and supporting statement, you clearly demonstrate how your skills, knowledge and experience meet the requirements outlined within the job description. This will help us understand how you are suited to the role and what you can bring to our team.

The successful candidate will need to complete an enhanced DBS check and obtain HMPPS security clearance.