Senior Admissions Support Worker

At The Nelson Trust, we support people affected by substance use and multiple disadvantages to make positive, lasting changes in their lives. Through our trauma-informed services, we empower individuals to achieve recovery, improve wellbeing and build brighter futures. 

We are looking for a compassionate and organised Senior Admissions Support Worker to join our welcoming Admissions Team. As the first point of contact for individuals accessing our residential rehabilitation services, you will play a vital role in creating a positive, safe and supportive experience from the very beginning of their recovery journey. This is an exciting opportunity for someone with assessment experience, strong interpersonal skills and a passion for leading and developing others 

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced DBS check

What will you do? 

• Complete client risk and needs assessments 
• Support clients through the admissions process 
• Build positive relationships with referrers and partners 
• Support families and signpost to relevant services 
• Assist with the day-to-day running of the Admissions Team 
• Line manage and support new team members 
• Maintain accurate records, data and reports 
• Promote trauma-informed and person-centered practice 

What we offer 

• 25 days annual leave plus bank holidays. 
• Ongoing training and professional development. 
• A supportive and rewarding working environment. 

What we are looking for 

• Full UK driving license and access to a car 
• Experience supporting people affected by substance misuse 
• Knowledge of safeguarding and trauma-informed practice 
• Excellent communication and relationship-building skills 
• Strong organisational and IT skills 
• Attention to detail and ability to manage competing priorities 
• Experience supporting or supervising colleagues 
• A warm, empathetic and professional approach