Support Mentor

We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds.

You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach.

You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000 Shift Pattern: 37.5 hours per week Monday to Sunday on a rota which can range between 09:00 - 17:00 or 13:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

The role includes

• Supporting residents with daily tasks Holding a caseload, conducting key work sessions which are personable to their needs Carry out regular welfare checks, safeguarding checks, and general living checks.
• Encourage residents to take part in activities and events Keep support plans up to date on a regular basis.
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
• Carry out general housing management support.

About You

We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use.

You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes.

You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.

Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs Ability to show empathy and compassion to our residents, and different challenges they face.

Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.

Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.

Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.

Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges.

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service.
• Employer Pension Contribution.
• Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals.

We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.