Family Worker

We have an exciting and rewarding opportunity to join Phoenix Futures as a Family Support Worker, HMP Altcourse, Liverpool.

As a Family Support Worker, you will support our clients and their families to reach their goals and change their lives for the better.

You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

Your main role will be to support the families of our clients who either have substance use issues themselves or who need support with the challenges of having a loved one in custody.

Part of your role will be to work with our clients to deliver specific tailor made interventions around family relationships and relationship building.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within rehabilitation, treatment, and re-offending prevention services would be beneficial.

This post will be subject to prison security clearance.

About You

To join us as a Family Support worker at HMP Altcourse, you will need: 

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Your Rewards

• Starting salary of £24,637 with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
• Continuous training and career development via PXL our dedicated learning management system.
• Access to a 24/7 Employee Assistance programme including telephone and online access.
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.