Introduction to service user involvement
Introduction to service user involvement
Service user involvement managers' network forum
Date
Location
From
For more information about events, or to request an invoice, please contact events@clinks.org.
Are you new to service user involvement work?
Would you like to change how you involve your service users, but aren’t sure where to start?
If so, this meeting of our service user involvement managers’ network is for you!
You’ll hear from organisations who have successfully introduced service user involvement into the heart of their work, and from ‘experts by experience’ who are now helping to shape the services they use.
There will be plenty of practical advice as well as opportunities to discuss the challenges you face and how to take the next steps.
Involving people and families with lived experience in designing and delivering services is key to the difference we can make in the lives of people in contact with the criminal justice system. Clinks’ State of the sector 2018 survey showed 69% of organisations involve their service users in the design and delivery of services.
This event aims to equip you to make meaningful service user involvement a reality at your organisation.
The network is aimed at practitioners looking to begin or improve the way they engage their service users.
Lunch will be provided from 1pm.
Costs
£25 for members / £50 non-members
Terms and conditions
Payment
Payment can be made securely by PayPal on the event booking system on the Clinks website.
If payment cannot be made by PayPal, customers can request an invoice which can be paid by bank transfer or cheque. Invoice requests should be made to events@clinks.org.
Clinks reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.
Cancellations policy
Customer cancellations must be made in writing to events@clinks.org. Please include your organisation name and delegate contact details.
If you cancel your booking:
- 1 month or more before the event, no charges will be incurred. If payment has been made, a refund will be arranged.
- Less than 1 month, but more than five working days before the event, Clinks will retain 50% of the fee and a refund can be arranged for the remainder.
- Within five working days of the event, Clinks will retain 100% of the fee and no refund will be applicable.
- If you do not attend the event Clinks will retain 100% of the fee, unless a legitimate reason for not attending can be provided. Such decisions are at the discretion of Clinks.
- For free events, Clinks may advertise a ‘no show’ charge which will be applicable to delegates who have not submitted written notice of their absence prior to the event.
- If you wish to send a substitute delegate, please let us know by emailing events@clinks.org. There is no administrative charge for doing this. However, if the event pricing is dependent upon membership status or organisation type, the fee may change and an additional cost may be incurred.
- Clinks reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, Clinks may, at its own discretion, return any payment received without penalty of a cancellation charge.
Bursaries and associated travel costs
We may be able to offer bursaries to cover course/transport costs to small voluntary sector organisations working with offenders and/or their families. If bursaries are available then this will be advertised.
Clinks will be unable to provide help with accommodation costs.
It is advised not to make travel arrangements until you have received confirmation of your booking and joining instructions. We endeavour to provide joining instructions at least 2 weeks in advance.
All of the above are, at all times, at the full discretion of Clinks.