Directory of Services Guidance

Directory of Services Guidance

Guidance to help you search the Directory of Services, claim and update your organisation’s listing, or create a new record.

Start with a search

The Directory includes a search bar which can be used to look up organisations, services, locations or keywords. However, while the Directory is still in BETA, results will depend on the information and keywords organisations have included in their records.

For this reason, you may find the filters the most helpful way to explore the Directory at this stage. In particular, the Fields of work and People we work with filters are a great place to start.

  • Use the search bar to look for a place, keyword, organisation or service
  • Use filters to narrow down your results
  • Start with Fields of work or People we work with if you are not sure what to search for
  • Open a record to view more information about the organisation or service

If you cannot find what you are looking for straight away, try using different keywords or browsing through the filters instead.

Search the Directory of Services

What do you want to do?

Search the Directory

Find organisations and projects by searching for a place, organisation name, keyword or type of support.

You can also use filters such as Fields of work, People we work with and location to narrow down your results.

Claim or update your organisation

If your organisation is already listed, you can claim the record and then manage and update the information it contains.

Add your organisation

If your organisation is not listed, you can create a new record using the Create Organisation link in the blue bar at the top of the Directory.

Please check the Directory carefully first to avoid creating a duplicate listing.

Manage your organisation listing

Organisations can manage their own information in the Directory. If your organisation is already listed, start by claiming the record. Once claimed, you can return and update your information whenever something changes.

Claim your organisation

If your organisation is already listed, you can claim the record so you can manage and update its information. You only need to do this once.

  1. Find your organisation.
    Go to the Directory of Services and search for your organisation by name. Select your organisation from the results to open its listing.
  2. Select “Claim Now”.
    On your organisation’s listing, select the Claim Now button.
  3. Enter your work email address.
    Enter your work email address and select Claim Now.
  4. Check the confirmation.
    You will see confirmation on screen and receive an email confirming that your organisation has been claimed.
Your email address must match your organisation’s website domain. For example, if your organisation’s website is www.example.org.uk, your email address would normally need to end in @example.org.uk. This helps protect organisation records from unauthorised changes.

Once your organisation has been claimed, you can update the information in its Directory listing.

Update your organisation

Once your organisation has been claimed, you can return to the Directory and update its information whenever something changes.

  1. Find your organisation.
    Search the Directory and open your organisation’s listing.
  2. Select “Update Org”.
    Select the Update Org button on your organisation’s listing.
  3. Enter your authorised email address.
    Enter the email address associated with your organisation and select Update Now.
  4. Open the secure link.
    You will receive an email containing a secure link. Select the link to access your organisation’s information.
  5. Review and update your information.
    Review the information currently held about your organisation and update anything that is missing, incorrect or out of date.
  6. Save your changes.
    Check the information you have entered and save your changes.
For security, use the secure link sent directly to your email address rather than forwarding it to someone else.

Changes to an existing claimed organisation do not need further approval from Clinks, but they may not appear in the public Directory immediately. Updates are usually reflected after the Directory refreshes.

We recommend checking your public listing later to make sure your changes are displaying as expected.

Add a new organisation

If you have searched the Directory and your organisation is not already listed, you can create a new organisation record.

Please check that your organisation is not already listed before creating a new record. If it is already in the Directory, claim the existing listing instead. This helps us avoid duplicate records.
  1. Select “Create Organisation”.
    Use the Create Organisation link in the blue bar at the top of the Directory.
  2. Add your organisation’s information.
    Complete the form with clear and accurate information about your organisation, the services you provide, who you support and where you work.
  3. Review and submit your record.
    Check the information you have entered and submit your organisation.

New organisation records are reviewed by Clinks before they appear publicly in the Directory.

About information in the Directory

The Directory is currently in BETA and continues to be developed and refined.

Information in the Directory may have been:

  • submitted directly by organisations;
  • added by Clinks using publicly available information; or
  • carried over from existing Clinks records and still be awaiting review or updates from the organisation.

If your organisation is listed and you did not create the record, you can claim your organisation through the Directory to review and update the information.

If you would prefer your organisation not to be listed, please contact support@clinks.org.

Read full disclaimer

Organisation details listed in the Directory of Services may be submitted by organisations or added by Clinks using publicly available information.

While every effort is made to ensure the information in the Directory is accurate, Clinks cannot guarantee that all information is complete, up to date or free from errors.

Clinks cannot be held liable for errors or omissions, or for any consequences arising from the use of information listed in the Directory.

Inclusion in the Directory does not imply endorsement or recommendation by Clinks. Users should contact organisations directly to confirm service details, eligibility, availability and suitability.

Clinks is not responsible for the content of linked websites or other third-party information.

By creating an organisation record, or claiming and updating an existing record, you consent to the information you provide being made publicly available through the Directory.

We recommend using general organisational contact details wherever possible, rather than personal contact information. We recognise that this may not always be practical, particularly for smaller organisations. If you do include an individual's contact details, please ensure they have given permission for these to be published in the Directory.

Need help or spotted something that doesn't look right?

If you need support using the Directory, claiming or updating your organisation, or creating a new record, please contact us.

You can also get in touch if you have a question about information in the Directory, spot something that doesn't look right, or find information or a link that is inaccurate, outdated or inappropriate.

Email: support@clinks.org