Specialist Caseworker - Emergency Department

Are you a collaborative, compassionate and highly organised individual?

Do you have a proven record of supporting children and young people, working in partnership with other agencies and the ability to work to a high standard?  

Do you have experience of working with ‘high risk,’ vulnerable young people and have a flexible, empathetic approach to your work?

If so, St Giles is looking for an Emergency Department Specialist Caseworker to join us and work on a vital hospital-based service aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric A&E departments or Urgent Care Centres at Northwick Park Hospital.  

Here, you will provide vital support for those young people admitted to emergency departments right through to their discharge back into the community.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

Full Time, 35 hours per week Monday-Friday 9-5pm (occasionally may work passed 5PM due to needs of clients)
Fixed term until 31 March 2026 (with possibility of continuing beyond this date) 

Ref: EDN-256

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  

Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role

Working as part of a multi-disciplinary team to identify and assess young victims of violence, you will also provide support, advice and advocacy for children, young people and their families as they plan to be discharged from hospital back into the community.  

You will produce support and risk management plans based on your assessments and also deliver a holistic support service, working solo or with colleagues as the situation dictates, to each client.  

This will include providing practical guidance with social and housing support, accompanying to appointments, ETE options, benefits work, debt advice, DIY work and cleaning.

We will also count on you to develop and maintain relationships with partner agencies, including community-based services such as police, children’s services and local authorities, while closing cases efficiently and positively, identifying a referral route for children and young people that will identify agencies that can be used for ongoing support and agencies that can be used if serious problems develop in the future is also an essential aspect of the role.

What we are looking for

•    Personal experience of the criminal justice system, lived experience of the issues facing this client group            and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
•    Substantial experience of providing support, advice and advocacy and of using support plans
•    Substantial experience of assessing the needs of CYP who are at risk of significant harm
•    Proven record of engaging successfully with ‘challenging’ young people
•    A working knowledge of relevant services for young people and their families in the service provision area         (mainly North and West London but potentially further
•    Excellent interpersonal and communication skills, both verbal and written
•    A flexible, collaborative and professional approach to your work.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuro-expansive, neuro-diverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.