Humankind will deliver the community-based through-care and follow-up element of the service, including peer support engagement, to ensure people are able to access and engage with local services and resources to meet their individual needs. As part of our committed and enthusiastic team we are looking to recruit 1 full time support workers.
Working within a multi-disciplinary team to provide information, advice and guidance, referral and direct individual support to enable access to support services to promote mental and physical wellbeing.
Delivering time limited support interventions to promote engagement within wider support services.
Appropriately engaging individuals with peer support and promote engagement with those with lived experience.
Maintaining strong links with stakeholders including police, court, probation and CRC services, mental health teams, substance misuse services and learning disability providers alongside a range of health and wellbeing services.
Main duties and responsibilities:
- To provide needs led, person-centred and care planned support to adults, children and young people post triage and assessment, facilitating access to key support services to address individual needs.
- To support individuals to engage with peer support and promote contact with those with lived experience.
- To provide effective case management through working collaboratively within the wider service and with clients, their families, health and social care services and criminal justice partners to ensure positive outcomes for clients.
- Meet with clients within a range of community settings or where appropriate within their home, to promote and enable engagement with appropriate services, ensuring adherence to lone worker guidance.
- To offer information, advice and guidance on a range of topics to services users and their families/carers in relation to community support assets.
- Assists in the provision of health education and advice on health promotion to clients, families and carers.
- To develop and maintain effective partnership working relationships with a wide range of support providers and stakeholders to maximise opportunities for clients.
- To establish and work within existing networks, attending relevant meetings/groups across the service area, professionally representing both the service and Humankind.
- Where appropriate act as an advocate on behalf of clients to promote access to and engagement with sources of support and community assets.
- To ensure effective risk assessments are carried out and regularly reviewed to form part of a comprehensive service risk management plans for clients as required.
- Plan and organise own work schedule to ensure service timescales are met and interventions are provided to individuals in a timely and effective manner.
- Provide written and verbal reports as required.
- To contribute to data entry and upkeep of the Minimum Data Set recording spreadsheet as per service requirements.
- Responsible for maintaining accurate and comprehensive client records using PARIS in accordance with the shared service policy, including follow-up information and outcomes for clients.
- Responsible for maintaining accurate case notes as required on police systems in accordance with service protocols and recording processes.
- To ensure services users and their families are appropriately safeguarded through the recognition of and acting on signs of harm, abuse or neglect reporting concerns via locally agreed processes and Humankind’s safeguarding policy.
- Ensure incidents are reported through the shared service incident reporting system and that any actions or concerns are followed up in accordance with both service and Humankind policies.
- To ensure full compliance with both service and Humankind governance policies.
- Complete individual administrative tasks to promote the smooth delivery of the liaison and diversion service.
- Ensure own personal responsibility in respect of health and safety compliance and risk management ensuring all risks are concerns are reported to appropriate managers.
In carrying out the above duties the post holder will:
This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Humankind.
- Comply with all aspects of Humankind’s Code of Conduct and adhere at all times to Humankind’s policies.
- Uphold data protection legislation, including information sharing protocols and client confidentiality agreements.
- To promote the dignity, privacy and respect of all individuals using the service.
- Actively participate in supervision and provide evidence of achieving performance targets alongside other supervision requirements as detailed within Humankind’s supervision policy.
- To maintain an awareness of relevant legislation, practice and research as required.
- Contribute to maintaining safe systems of work and a safe environment, including compliance with all instruction and processes required by Police and criminal justice partner providers.
- Demonstrate the ability to effectively work with a diverse range of people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.
- To be prepared to work creatively and flexibly in line with the needs of the service, this may include evening and weekends
- To complete any other duties in line with the spirit of the post.
Person Specification – Essential criteria:
Person Specification – Desirable criteria:
- Diploma in Health and Social Care Level 3 or equivalent
- Previous experience of working in a mental health, criminal justice, learning disability or substance misuse setting.
- Relevant experience of delivering person-centred, short term care and support interventions, within a care-planned approach
- Relevant experience of identifying and managing risk within a complex needs setting
- Good written and verbal skills and the ability to update computerised care records across multiple systems within required standards and timescales.
- Ability to work flexibly and co-operatively within a multi-disciplinary team across a number of settings including the police estate and within the community.
- Good time management skills and the ability to prioritise tasks effectively
- A commitment to personal and professional development within a supervision and appraisal framework
- Passionate in meeting the needs of vulnerable people, their families and carers
- Ability to travel independently to meet service need
- Relevant knowledge of the criminal justice system
- Awareness of legal frameworks including mental health legislation and key legislation relating to learning disabilities.