As an experienced manager with a proven track record of leadership in providing services to women in the criminal justice system or similar, the post holder will lead and manage the pan-London Minerva WrapAround service and Women Centre in West London and across 8 boroughs. She will also lead on and develop the specialist programme of workshops and groups, to be delivered locally and at the women’s centre, as well as other specialist services, in partnership with 10 voluntary sector organisations, and the statutory agencies of each borough.
She will be responsible for the operation of the service, ensuring outcomes and impact are delivered in line with the funder requirements, and manage the relationship with partners and funders in delivery of this service at the required standard within her region. She will also ensure delivery of quality systems, ensuring high quality of service and safeguarding standards. She will be responsible for recruiting, developing and managing the Regional Coordinator and Keyworkers and Specialist staff.
Each keyworker works with up to 50 women per year and are co-located at the boroughs, and at the Regional Centre as required. The Regional Team & Centre Manager is based in Advance’s Regional Centre in Hammersmith for 2 days a week, and will require frequent travel ( up to 3 days a week) to several boroughs in London to support the staff, build networks and services with statutory agencies and other service providers, and partners.
The Regional Centre & Team Manager will:
- Take responsibility for developing and managing partnerships to deliver the services in line with women’s needs, developing, establishing and managing partnership relationships as required to ensure this is achieved;
- Support and line-manage the Regional Co-ordinator to ensure the smooth running of the Regional Centre in their area, with a full programme of activities and workshops provided by Advance and all partner organisations;
- Monitor and evaluate data, identify learnings and issues and implement action plans where necessary, to ensure that the delivery of the service requirements, targets and outcomes, as well as any internal and funder monitoring requirements are achieved;
- Recruit, train and develop a team of competent and highly skilled keyworkers to provide a consistently high quality service to women involved with the Criminal Justice System;
- Support and line-manage keyworkers and specialist staff, including co-located keyworkers, ensuring that Advance’s values, policies and procedures are embedded into service delivery;
- Oversee the referral and allocation system and ensure a high standard of case management;
- Oversee rota systems and ensure all aspects of the service are adequately covered.
Business and programme planning and implementation
- Work as a team with the other Regional Team & Centre Manager, the other Minerva Team Managers and the Programme Managers, ensuring that the work supporting women in the criminal justice system (and DVA where appropriate) is a coherent and well organised service, meeting regularly to communicate issues across teams and reporting achievements and challenges to the Programme Manager – Minerva WA Services.
- Assist the Programme Manager - Minerva WA Services in promoting the work of Advance, both with Criminal Justice partners, statutory agencies at the relevant boroughs, and other interested parties in the Region and local boroughs.
- Assist the Programme Manager - Minerva WA Services in the production of funders’ reports on service delivery increasing referrals and developing frontline services, using MODUS to inform monitoring and review of casework and its impact.
- Attend multi-agency partnerships, working groups and forums in their Region, to ensure that practice is consistent and compliant with protocols and contracts, promoting women’s voices at every stage and ensuring the reputation of Advance remains one of a quality provider of innovative services to women.
- Build networks and pathways, in order to provide institutional advocacy to criminal justice services, including police, probation, prisons as well as housing, adult and children’s services, mental health and other professionals, other partner and service providers, to support effective support of the service users, ensuring women’s voices in this process are heard and listened to.
- Oversee the development and delivery of partnerships, groups and other specialist services for women (including the programmes of groups/activities) within the Region, as agreed with Programme Manager, working with Advance services to maximise capacity and deliver the programme objectives.
- Develop and deliver training programmes and presentations on the service to partner agencies as well as agencies part of the consortia, within the Region.
- Be proactive in maintaining and sustaining key partnerships ensuring that the delivery of the service is paramount whilst also being able to manage differing priorities of other services/organisations and influence decision making processes.
- Support the Programme Manager to set up and establish the women’s centre, to ensure that this is set up on time and with appropriate facilities for delivering services. To proactively work with the activities’ providers and other organisations/partners to ensure the delivery and outcomes for these services are to meet the agreed SLAs and the needs of the women the keyworkers support.
- Be based at either the West Women’s centre and be visiting hub/borough locations and keyworkers at least 3 days a week, working with borough agencies and other providers to build networks, strengthen support for women services and tackle any barriers to support and engagement
- Attend relevant training, conferences and seminars on behalf of the project and take responsibility for self-development on a continuous basis by keeping up to date with research, relevant legislation, policy and practice, and other literature relevant to the project.
Quality assurance and contract compliance
- Ensure the effective and safe running of the service and that all client services provided by staff are of a high standard in accordance with national standards and best practice.
- Assist the Data Insights Analysts and Programme Manager to create robust monitoring processes and systems for data collection.
- Oversee necessary administration, office management systems, IT and database systems to maximise efficiency and effectiveness of service delivery and communication across the organisation, and with other partners.
- At all times protect the safety and security of Advance, service users, staff, volunteers and buildings, and the confidentiality of records and other information.
- Oversee preparation of keyworker reports for case conferences, Breach, MARAC and Courts, and ensure they are appropriate and of a high quality.
- Ensure that service targets are met, and that internal and funder monitoring requirements are achieved
- Monitor the performance of your team and ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary;
- Regularly review the delivery of operational systems and procedures, ensuring that all staff members are effectively deployed and that case management is efficient and effective, maximising joint work across teams and minimising duplication.
- Ensure the service is adequately staffed and provide cover where necessary, and deputise for the Programme Manager–Minerva WA Service in their absence as required.
- Oversee the referral and allocation system, ensuring new cases are allocated within 48 hours and queries from referring agencies are responded to promptly.
- Provide day to day guidance and advice to staff on practice matters and case management to ensure staff members are aware of their responsibilities in relation to agreed codes of practice and safe methods of work and that all clients receive a safe service that is appropriate to need and risk.
- Provide support in cases where there are adults at risk or child protection concerns, having full regard to Advance’s Safeguarding Children’s policy and Safeguarding Adults at Risk policy and complying with the Local Safeguarding Children and Adults requirements.
Staff management and leadership
- Recruit high-quality keyworkers and specialist staff when required, in conjunction with Criminal Justice Services Programme Managers and other Team Managers, to ensure high quality service to women involved in the Criminal Justice System.
- Ensure all new staff, volunteers, peer mentors and students are fully inducted into Advance and are familiar with Advance policies and procedures.
- Provide high quality, trauma-informed supervision for staff in your team, including keyworkers, volunteers, peer mentors and students on placement as required; regularly appraise and develop the team and individuals to ensure they offer a high-quality service and remain motivated and challenged.
- Assess the training and development needs of your team, including volunteers, peer mentors and students, and work to ensure that they are met. Ensure that the staff team meets regularly and are kept updated of new developments in the service.
- Work as part of the Management Team, liaise with staff at all levels, and collaborate with colleagues to ensure delivery of organisational services and priorities, as directed.
- Protect the safety and security of Advance, service users, staff, volunteers and buildings, and the confidentiality of records and other information
- Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Ensure the effective implementation of Advance’s Safeguarding, Data Protection, Health & Safety, Equal Opportunities and other policies and procedures and uphold the core values of Advance.
- Uphold the rights of women and young people who have experienced domestic violence and/or committed crime, advocating vigorously for them while offering protective strategies and appropriate safe services.
- Work across teams and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected.
Advance is a well-respected, award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women experiencing domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. Our values are to listen and support, to empower and respect, to collaborate, innovate and be accountable. We have expanded our services significantly over the past 2 years, with 2018 annual income to over £3m and 75 staff, reaching over 3000 women and their children.
We specialise in a range of services which support women experiencing domestic abuse and violence, through our Hammersmith office and at co-located offices across four central/west London boroughs. Our domestic abuse services are available to girls and women regardless of ethnicity, sexuality or immigration status. A large part of our work is crisis intervention, for women requiring urgent help and in imminent danger. Our services are free and confidential and delivered in partnership with 9 specialist VAWG ogranisations.
Over nine years ago we expanded our services to include supporting women who have committed crime with short-term offences, many of whom are also experiencing domestic abuse, to reduce or end offending, pan-London. Our goal is to divert women from the Criminal Justice System at the earliest opportunity and prevent families breaking down as a result. We believe that the criminal justice service is built for men, so it is important that a safe, woman-only service is available. This service is now being expanded to include borough-based keyworker support and regional women’s centres across 15 North, East and West London boroughs, providing one-to-one advocacy and specialist work, including delivering tailored workshops and group activities by Advance and its 10 voluntary organisations, in partnership.