Clinks website

supporting voluntary organisations that work with offenders and their families

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Rights and complaints procedures for health and care services

This resource provides guidance on what to do if your service user has not received the standard of healthcare to which they are entitled, for voluntary sector organisations working with offenders.
It provides an overview of the rights to which every NHS service user is entitled (the NHS Constitution), regardless of whether they are in prison or in the community. These rights cover a broad range of services including primary care (such as GPs and dentists), secondary care (such as mental health services), and substance misuse services.